For any service request or to report a technical problem, we are at your disposal.

CUSTOMER SUPPORT

At Visa SpA, customer support is one of our core strengths. Our clients trust us to provide prompt and effective solutions to any genset issues. Our resources include:

• Transportation options
• Genuine spare parts
• Highly qualified technicians
• A widespread network of service centers in Italy and abroad

This infrastructure enables us to offer efficient assistance globally. Our Customer Support and After-Sales Service are designed with a focus on product reliability and, most importantly, customer satisfaction.

TECHNICAL ASSISTANCE

We provide swift and effective responses to technical problems or inquiries. Our clients benefit from a team of engineers with experience dating back to 1960. Through our global network of technical services and distributors, we cover all your requirements. Dealer staff receive extensive ongoing product training, ensuring that specialist technicians are always available to guarantee that every service call meets our high standards.

SPECIFIC SOLUTIONS AND PROJECTS

Our highly skilled team supports customers worldwide. We prioritize being close to our customers, leveraging our expertise to find solutions tailored to their specific requests and needs. We offer comprehensive service and support throughout all phases of a generator purchase:

• Initial design
• Manufacturing
• Testing
• Turn-key installations
• Commissioning
• Monitoring

When purchasing an Onis Visa generator through a local distributor, you can request start-up courses or basic training for technicians responsible for using and maintaining the product. This includes verifying the physical installation of the unit, overall plant operation, conducting operational tests, and training on operation and maintenance.

TEST BAYS

At the end of the manufacturing process, every unit undergoes rigorous testing in our modern facilities, which include three state-of-the-art test rooms:

• Two smaller rooms: Total capacity of 1 MW
• One larger room: Total capacity of 2 MW

Each unit undergoes a 30-45 minute load test, during which various load steps (from 10% to 110%) are applied. All alarms and warnings are thoroughly tested, encompassing over 30 checks. This process ensures that all components function correctly within the full range of operating specifications. The automated testing system generates a test report, which is included in the unit’s documentation and provides detailed information about the performed actions, results, and describes the environmental and operational conditions. Every genset receives its own test certificate, signed by our technicians.

Factory Acceptance Tests (FATs)

Upon request, we conduct Factory Acceptance Tests (FATs) at voltages ranging from 400V to 690V using transformers. The FAT is a customized testing procedure that includes various inspection points and tests according to the customer's specific requirements and equipment specifications. Conducted at our factory prior to delivery and before final installation at the client's site, the FAT ensures that the system can be installed and become operational quickly and smoothly, fully complying with the customer’s specifications.

MAINTENANCE AND REPAIR

Visa’s team, which also includes its Distributors, can satisfy needs ranging from preventive maintenance contracts to emergency breakdown response. We can provide integrated monitoring solutions to optimise product use and life cycle thereby increasing client satisfaction.
Generators must be regularly maintained to ensure these provide quality power through their service life. The best way to do this is by following the maintenance schedule provided by the Manufacturer thus ensuring up time and proper operation when it is called upon to supply reliable power.
Having a well-maintained and well-designed standby power system is the best protection against Utility power outages. For hospitals and health care facilities these can be critical. For businesses, for example data centers, outages can be enormously costly or represent a serious risk for facilities like government offices, police departments, fire stations, airports and water/sewage treatment plants.
Onis Visa gensets can be equipped with remote control operating systems by using a modem or an industrial GSM to remotely monitor their operating functions and periodically inform the After-Sale service department on preventative maintenance or warnings.
Visa SpA strongly recommends carrying out regular inspections – like the old adage says, ‘an ounce of prevention is worth a pound of cure’. It is of utmost importance to follow the service procedure and intervals, to guarantee your plant works under the best conditions. Visa can provide filter and spare part kits for different service intervals. The more the generator is used and relied on, the more it needs to be taken care of. Send us your enquiry for a scheduled maintenance program. You will receive a customized offer for the service, free of charge.

SPARE PARTS

Visa SpA provides spare-parts for industrial diesel engines, alternators and parts of international primary brands.
We stock a wide range of components available for prompt delivery, that allows your needs to be met in record time. For specific requests, we work closely with partners and suppliers to procure the specialized part needed in the shortest amount of time. Both our Service team and our global Dealer network can offer you assistance with Onis Visa Genuine parts.

TRAININGS

Constant advances in technology require continuous learning, so training is a vital part of Visa’s mission. An annual program is set identifying courses related to generating set components (engines, alternators, controllers). Thanks to its well-equipped and modern training rooms in our headquarters, Visa offers the option to personalize training session.
Visa advises and trains its customers, technical services team, official dealers, as well as internal staff in many ways: on site, via classroom or even video conferences, providing courses on the most relevant technical and commercial aspects and technological progress of the systems integrated in the generating sets, assuring up to date information with the latest technology and innovations in the field.

MY POWER VISA PLATFORM: DOWNLOAD ALL DOCUMENTS OF YOUR GENSET

MyPower VISA platform: Visa aims at supporting its customers and cooperating with them side by side. Moreover, the reliability and durability of the Onis Visa products, together with effective and prompt technical support, are fundamental qualities that have distinguished the company for the past 60 years.
Visa SpA has found a way to support the customer regarding technical documentation, installation and spare-parts support which is now readily available at the touch of a keyboard.
Through a short and simple activation procedure, Users will be able to access the special mypower.visa.it platform, where all their products can be recorded and are able to download the documentation for each unit.